Winning at Customer Service


DATE: March 19, 2019 //
TIME: 8:00am - 4:00pm

PLACE: 29 E. Madison St. Suite 615 Chicago, IL 60604

The new competitive advantage lies with employees striving to improve the journey; this goes well beyond customer service. Come see how you can win at customer service at our upcoming private showcase event. Bring customer centricity to life and get fresh ideas on how to enhance what it means to truly have a customer service mindset.

This program will break down traditional, internal silos to enhance both the internal and external customer experience. Using an experiential approach, you will learn skills to make you a better customer-focused person all around. Stat building a customer centric culture in our organization.

This is an Eagles Flight program, sponsored by DX Learning Solutions.

DATE: March 21, 2019 //

TIME: 10:00 am - 3:00pm

PLACE: Toronto, ON

The View from C-Level: Advancing Women Leadership in Auto 

This discussion will be led by Priyanka Mehandiratta, Director of Learning, DX-Learning Solutions. And already confirmed as panelists are Laura Zanchin, EVP and president of the Zanchin Automotive Group, the largest dealer group in Toronto; and Sandra Kim, director, human resources, at TradeRev. How can we get more women in c-level positions across the auto industry and beyond? How can we get today’s company and corporate leaders to care? The rate of women holding c-level positions globally is actually dropping. According to Grant Thornton’s “Women in Business: Beyond Policy to Progress,” women held under a quarter of senior roles across the world in 2018 — a drop from 25 percent in 2017. Changing the status quo will take strategy. Learn from leaders at the top on ways to create real change.

C.A.R.E™ + TFS/TES Demo


DATE: March 28, 2019 //
TIME: 10:00am - 4:00pm

PLACE: 171 Town Lane, Stanwell, Middlesex, TW19 7PW

Imagine a workplace where every employee comes to work with the belief and knowledge that they will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes. C.A.R.E™ is a simple model of logical leadership and a set of daily leader habits that will create psychological safety that leads to improved results.

How we care? We first isolate the biggest cultural challenge where the majority of your leaders struggle and motivate behavioral improvement. Whether that be any of the components of psychological safety; Clarity, Autonomy, Relationships, or Equity. From this data, we create engaging and differentiating opportunities for your talent through the use of experiential learning. Through our various programs, we develop people with cutting edge neuroscience and align them to your values so they can create the right culture within their team as they get promoted.

We will show you how we put this into action through two of our most popular habit shifters, The Feedback Shift™, Creating a Culture of Continuous Improvement, and The Empowerment Shift™, Unleashing the Inner Potential of Your Team.

The Feedback Shift Showcase


DATE: March 28, 2019 //
TIME: 11:30am - 4:30pm

PLACE: 2501 S. State Highway 121 Bus. Suite 200 Lewisville, TX 75067

Creating a culture of continuous improvement. This 4 hour session will change everyone’s thinking around what feedback is and what feedback isn’t. It shifts the mindset and behavior from the idea that feedback is always a negative experience (where someone tells someone else their opinion, which is typically cynical and judgmental) to a positive mindset (that it’s a form of communication that allows us to get better every day).

In this session, we teach people a simple feedback model. You are given the opportunity to learn, practice, and form a new habit around giving and receiving effective feedback which you can immediately put this into practice in both your personal and professional life.

DATE: May 7, 2019 //
TIME: 5:00pm - 8:00pm

PLACE: Raleigh-Durham, NC

Dare Your Leaders to Care About Their People

When your leaders look in the mirror and think about their leadership capabilities, what do they see?

  1. A bloated and elevated view of themselves?
  2. Someone half as good as they really are?
  3. An accurate self-portrait similar to what their team see’s?

I am hoping most of your answered a) or b). Self-awareness is a global leadership development epidemic on an unprecedented scale. So what do we do? A few 360’s there, a little coaching and mentoring here. Send a few to Harvard or Center of Creative Leadership and hope they come back better. We know enough about the science on how people learn to know these techniques do not effectively motivate leaders to move out of a state of unconsciously incompetent, to want to better themselves and care for the teams. What’s made a bad situation even worse, is we are moving even further away from brain friendly techniques on learning, by over leveraging the use of technology. It wont work. Let’s leverage science to move leaders out of blissful ignorance and get them wanting and yearning to care for those that come to work for them every day.

DATE: May 19 - 22, 2019 //

PLACE: Walter E. Washington Convention Center, Washington D.C.

Come see us present and exhibit at ATD International Conference & Exposition 2019. Exact time and location of presentation to be announced soon.

A showcase event is our way of demonstrating what we do. We believe the best way to learn is by "doing." So, we want to give you a no-charge chance to try our proven experiential approach for yourself. We offer condensed versions of our most popular programs, so you and your team can combine your observations and decide together if our services will fit your development plans and initiatives. It's hands on and risk free!

We suggest you send at least two potential participants along with a senior leader and/or human resources decision-maker. That way, you can observe the experience through the dual perspective of application and design before committing resources to our programs.

It's an opportunity to "test drive" our programs with no risk, commitment, or investment. We want you to be able to honestly assess our services in a true context to pave the way for developing the necessary relationships around your needs. We also know from experience that client referrals, from both large and small businesses, are the best way to build our customer base.

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Contact us if you are looking to enhance your

leadership development initiatives.

We make organizations a better leader at a time.