How CARE Enhanced The Oncology Institute’s Cultural Journey

Laura Szitar | Chief People Officer, The Oncology Institute & Licensed CARE Facilitator:

We're in this profession because we care about people, right? And we want others to care about people. 

We really know the power behind that.

I think like most organizations, there's a heavy focus on the customer, the patient, whoever it might be.

Oftentimes I take the opposite route and I focus more on the teammates or the employees of an organization, and when they're being treated well, they'll make sure your customer, your patients, are being treated well.

It was really important for me to be able to find a partner. A thought partner who shared the same passion for leadership and culture that I did. 

DX has really become part of our team on this culture journey. I would recommend DX because of how they're able to simplify culture. Culture is a very complex thing, and DX has helped to simplify it.

We've found a lifetime partner with DX Learning. The value-add is the thoughtful support and insight that is provided. Our culture is going to be a differentiator, and DX is going to help us on that journey.

Fred Torres | VP Revenue Cycle Management:

Meeting people in this environment, I think, is great teamwork in itself. Not only listening to the speakers, but developing cooperation and teamwork, and just being here with others in this environment has been wonderful. 

Laura Szitar | Chief People Officer, The Oncology Institute & Licensed CARE Facilitator:

I think from the very minute that I read even a little blurb about CARE, I could see the direct connection to our organization. We're an organization built around care!

So it really was just a nice compliment to what we already had in play.

Edgar Rodriguez | Director of Operations:

I think it really encompasses what we do everyday, right? It really brings home that we're here for a purpose, we're here for a mission and I think events like these help us get all together and really focus in again on what we should be doing on a day-to-day.

Laura Szitar | Chief People Officer, The Oncology Institute & Licensed CARE Facilitator"

We've really just got the most favorable reaction from the program and I love watching everyone's face as we are going through the different components of CARE. As we do the exercises I love seeing and hearing the connection that they have with it. 

Lauren Rickman | Operations Manager, The Oncology Institute: 

People want information. Staff wants information. They don't want to be left in the dark. They want to understand what their role is so that they can succeed in it. If they don't understand what you want them to do, then you're setting them up for failure. 

When there's a great culture that they can depend on one another, and they have the support that they need, their abilities go above and beyond what they ever they thought they could do.

Laura Szitar | Chief People Officer, The Oncology Institute & Licensed CARE Facilitator

It really does drive business results. It drives an engaged culture. People are happier. They're more engaged. I really do believe we're going to see CARE in our company results. We're going to see it in our engagement scores. We're going to see it in our retention with our teammates. 

The value-add really is, one, the partnership. The insight. The tools and resources, and really just the expertise that you have to help drive culture, help drive a connection to people and the passion that's needed to get us there.

Get in touch with us to find out how CARE can help your organization and your leaders.